Refund policy

Every Pulse Map event displays its refund policy on the checkout page before you commit to paying. The host of the event picks one of the following options when they create the event:

• All sales final — no buyer-initiated refunds. The host can still issue a refund at their discretion if circumstances warrant it.
• Refunds available until N hours before event start — common values are 24h (day-of cutoff), 48h (default for most clubs), or 7 days (typical for festivals). After the cutoff or once you check in at the door, only the host can refund.
• Refunds available any time before the event starts — the most generous option, used by some hosts to drive ticket trust.

Whatever the host picks, it's visible at checkout. By tapping Pay you agree to that event's policy.

If the event you bought into has buyer self-service enabled and you're inside the window, you can cancel from the Tickets tab in the Pulse Map app or from the email confirmation page on the web:

1. Open your tickets — in the app, You → Tickets → tap the order. On the web, open the confirmation link from your purchase email.
2. Tap "Cancel & refund". You'll see the exact amount to be returned and the deadline.
3. Confirm. Your tickets are voided immediately and a full refund (including the Pulse fee) is sent to your card. Stripe usually shows the credit back within 5–10 business days.

Once any ticket from your order has been scanned at the door, self-service is no longer available — the service was delivered. Email support@pulsemap.ca for a host-discretion exception.

Quebec Bill 10 (in force 2026) requires hosts to refund every paid order within 30 days when they cancel an event. Pulse Map automates this: when a host marks an event as cancelled, every order on that event is auto-refunded through Stripe and every ticket code is voided. You'll get an email confirming the refund + a refund timestamp on your tickets page.

If a host on Pulse Map cancels an event but you haven't received your refund within 30 days, contact support@pulsemap.ca and we'll process it manually.

If a refund path through Pulse Map doesn't work for your situation (host unresponsive, fraud, the event clearly didn't happen as described), you have two further options: (1) email support@pulsemap.ca and we'll mediate with the host, or (2) initiate a chargeback through your card issuer. Chargebacks are governed by the card network's rules; using one before exhausting the support path can hurt the host's account standing.

Tickets purchased in cash or at the door (paid to a host's Tap to Pay terminal) aren't refundable through Pulse Map's automated path because the money never touched our system. Contact the host directly for cash refunds; they're tracked in the host's workspace alongside other sales.

Comp tickets (free tickets gifted by a host) carry no monetary value, so there's nothing to refund. The host can void a comp at any time from their workspace; you'll be notified by email.

When a refund is issued through any of the paths above, the Pulse Map service fee (1–2% + $0.59 per ticket) is returned to you alongside the ticket price. You get back exactly what you paid. The host nets zero on the cancelled order; Pulse nets zero on the refunded fee.

Refund questions, support requests, host-discretion exceptions: support@pulsemap.ca. We aim to reply within one business day.